Refund & Cancellation Policy

This policy applies to all services bought from UnitasPro, a sole proprietorship based in Mohali, Punjab, India. This includes website design and development, mobile app development, SEO, website hosting, and ongoing maintenance.

It should be read together with our Terms of Service. Payments are processed securely through Razorpay.

This section covers one-off projects such as websites, mobile apps and SEO projects.

You can cancel a project at any time by emailing support@unitaspro.com. In line with our Terms of Service, 14 days' written notice applies.

Work completed up to the end of the notice period is charged. Any advance payment for work not yet delivered is refunded on a pro-rata basis.

Completed deliverables are handed over to you once any outstanding dues are paid.

This section covers website hosting, maintenance plans and SEO retainers.

You can cancel at any time by emailing support@unitaspro.com at least 7 days before your next billing date.

A month that has already started is not refundable. You will not be charged for any period after your cancellation takes effect.

Third-party costs paid on your behalf are not refundable. These include domain names, paid plugins and themes, stock images, app store fees, and advertising spend.

Work that you have already approved and that has been delivered is also not refundable.

We do not sell or ship physical products. All our services are delivered online, by email, file transfer, shared access to your accounts, or deployment to your hosting or app store account.

Delivery timelines are set out in your project agreement or statement of work.

Email support@unitaspro.com with your full name, invoice number, and the reason for your refund request.

We will approve or reject your refund request within 7 working days of receiving it.

Approved refunds are sent to the original payment method (card or bank account) and usually reach you within 5–10 working days.

Refunds are made in the same currency as the original payment. For international payments, the amount you receive may differ slightly because of currency conversion rates and bank charges.

If an amount is debited twice, or debited for a payment that failed, it is refunded in full to the original payment method.

If you have a problem with a payment, please contact us before raising a dispute or chargeback with your bank. Most issues can be resolved quickly by email.